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Before your first cashout lands in your OVO or ShopeePay wallet, your account goes through a one-time KYC check — a standard identity step that keeps your funds and account secure.
Your document data is handled with the same care we apply to every account transaction. The four principles below explain exactly how the KYC process works at sister4d — what we check, why we check it, and what happens to your information once the review is complete.
Identity documents you upload are used only for account verification. They are not shared with third parties and are not stored beyond the period required to complete your KYC review. Your wallet details stay separate from your ID data at all times.
KYC links your verified identity to your account, which means only you can request withdrawals to your registered OVO or ShopeePay wallet. This step prevents unauthorized access to your funds and keeps your account history clean.
Once you submit your documents, your account dashboard shows the current review status — pending, under review, or verified. You do not need to contact support to check progress; the status updates are visible in your account page after login.
KYC requirements and account access depend on local law and are available in eligible regions. The document types accepted and the steps shown in your account reflect what applies to your region at the time of your submission.
KYC stands for Know Your Customer — a standard identity check that account platforms run before processing withdrawals. At sister4d, the process requires a government-issued photo ID such as your KTP and a selfie taken at the time of submission. Both go through a review before your account moves to verified status. The reason this step exists is straightforward: it ties your real identity to your account so that cashouts reach the right wallet and nobody else can make a withdrawal on your behalf. Once verified, the status is permanent — you do not repeat the process for future deposits or withdrawals. The documents you upload stay within the verification flow and are not forwarded elsewhere. The full list of accepted document types and any regional requirements are shown inside your account, where you submit, so read the instructions on that screen before uploading.
The KYC submission sits inside your account settings, reachable from the main account menu after login. Four actions cover the full process — each one is labeled on the screen, so follow the fields and prompts shown at every stage. Your phone camera is enough for every upload step; no scanner required.
After login, go to your account page and locate the verification section. The status indicator there tells you whether your account is unverified, pending, or already confirmed. If it shows unverified, the submission form is right below the status label — no separate navigation needed.
Take a clear photo of your national identity card (KTP) with all four corners visible and no glare covering the text. The upload field accepts a JPEG or PNG taken directly with your phone. Check the preview before confirming — blurry or cropped images are the most common reason a submission gets returned for resubmission.
Hold your KTP next to your face and take the selfie in good lighting. Your face and the card text both need to be readable in the same frame. This step is what ties the document to the account holder, so follow the on-screen framing guide shown in the upload window.
The final field asks you to confirm which wallet your withdrawals should land in — OVO or ShopeePay. The wallet number must match your registered account details exactly. Once your KYC review passes, withdrawals go to this wallet and the linkage is recorded in your account transaction history.
The table below covers the key facts about how the verification process works at sister4d — the document types accepted, what the review covers, which wallets are confirmed for post-KYC withdrawals, and where you can access the submission form on your device.
KTP (national ID card) required for all Indonesia accounts. The selfie submission is mandatory alongside the KTP. Additional document types, if any, are listed in the verification section of your account at the time of submission.
The review confirms that your ID photo matches your selfie and that the account details on record match the name on your document. No financial data or game history is part of the KYC review.
OVO and ShopeePay are the confirmed post-KYC withdrawal wallets for Indonesia accounts. The wallet you confirm at submission becomes your registered cashout destination. Changes to wallet details after verification follow the update steps shown in account settings.
The KYC submission form is accessible from any mobile browser after login — no app download required. The form and upload fields are sized for a phone screen. Landscape or portrait both work for the upload steps.
The KYC form at sister4d was put together with a phone screen in mind. In portrait mode, each upload field takes up the full screen width so the tap target is easy to hit with a thumb — no pinching to reach a small button. The document preview renders at full width too, so you can see immediately whether the KTP corners are all inside the frame before you confirm. Switching to landscape gives you a wider frame for the selfie step, which helps fit both your face and the card text without cutting either.
If your submission is returned or the review status stays on pending longer than expected, the support routes below are where to go. Each channel is staffed for Indonesia accounts and can pull up your verification status directly.
The live chat button is on the main account page — open it and select the account verification topic to connect with an agent who can see your submission status. Describe what the status label shows and attach a screenshot if the document was flagged.
For document rejections that need a detailed explanation, email support gives you a written record of the exchange. Include your account ID and the document type you submitted so the team can match it to your verification file without asking follow-up questions.
The help section inside your account covers the most common KYC questions — file size limits, which document edges must be visible, and what to do if the name on your KTP differs slightly from your registration details. Check it before contacting support to save a step.
New to the verification process? These short definitions cover the terms that appear during the KYC flow at sister4d — plain language, no jargon.
KYC means Know Your Customer. It is a standard identity verification step that account platforms use to confirm that the person operating an account matches the name and document on record before processing withdrawals.
KTP is the Indonesian national identity card issued to citizens aged 17 and above. It is the primary accepted document for KYC verification on Indonesia accounts at sister4d, and must show your photo, name, and ID number clearly.
A selfie verification is a photo taken in real time showing your face alongside your identity document. It confirms that the person submitting the KTP is the same person in the document photo, tying the ID to the account holder.
Verified status means your identity documents passed the review. Your account can now process withdrawals to your registered OVO or ShopeePay wallet. The verified label appears in your account settings and does not expire under normal account use.
Wallet linkage means your confirmed withdrawal destination — OVO or ShopeePay — is recorded against your verified identity. Withdrawals only go to this wallet, which prevents cashouts reaching the wrong account after verification.
Pending review means your documents have been received and are in the queue for a manual or automated check. No action is needed from your side during this stage. Your account dashboard shows the current status in real time after login.
These are the questions that come up most often from accounts going through KYC at sister4d. Each answer reflects the actual process as it works on the platform.
Deposits are available before KYC is complete. The verification step becomes required when you request your first withdrawal to OVO or ShopeePay. Complete it early so it does not hold up your cashout when you are ready to withdraw. The submission form is open as soon as your account is created.
Minor formatting differences — such as a middle name abbreviated differently — are usually handled during the review. If there is a significant mismatch, the submission comes back with a note explaining what the agent needs. Check the help section inside your account for the specific instructions before resubmitting.
The review timeline is shown in your account after submission. We do not quote a fixed duration here because processing times vary. Your account dashboard reflects the current status — pending, under review, or verified — so you can track progress without contacting support each time.
Yes, wallet updates are possible after verification, but the change goes through a separate confirmation step shown in your account settings. The process is designed to keep your cashout destination secure. Follow the update fields displayed there rather than re-submitting your KYC documents.
The rejection note in your account tells you which specific issue was found — usually image quality, a cropped edge, or glare on the card text. Retake the photo in natural light, ensure all four KTP corners are inside the frame, and resubmit using the same upload field. Contact live chat if the second submission is also returned.
Document data is used for the verification review and is not retained or shared beyond what the review requires. Once your account shows verified status, the identity check is complete. The privacy details that apply to your account region are shown in the terms accessible from the account settings page.